Check out our frequently asked questions section to get a quick answer to some of our most common questions.
frequently asked questions
How do we use your information?
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Refunds for payments made inadvertently are available upon request.
How does the deposit work?
Our security deposit is a flat $500. Deposits are held until tenant moves out, at which time they are fully refundable assuming the unit is restored to its previous condition (normal wear & tear excepted) and no money is owed. Deposits are not ever applied to a month's rent (i.e. - it is not your first or last month's rent).
What utilities is the tenant reponsible for?
The tenant pays City of Ames (electric, water, & sewer) and Alliant Energy (gas). We pay snow removal, lawn care, cable, internet, and garbage.
Does it cost extra to have a pet?
No, one benefit of living here if you have a pet is no deposit or pet rent is required.
Are there any restrictions on pets?
Yes, please contact us to verify as certain pets and sizes are restricted. All pets must be on first floor units.
Do all properties have code entry hallways?
Properties with interior hallway entrances all have locked exterior doors with access codes. This includes Coconino, Fountain View, The Ridge, West View, West Village, and Westport.
How far from campus are the apartments?
Generally all of our properties are a 5-10 minute bus ride to campus.
Is parking open or assigned in each lot?
All of our properties have open parking, this is nice when having people over to your unit. Our lots are large so finding a spot in your unit's parking lot is not an issue.
What is maintenance response time?
Generally, our response time is very quick. With a team of full and part time employees we pride ourselves on responding to our tenants in a timely manner. With over 900 units, we do have a priority list, but you will find our desire to keep our apartments nice and well maintained is second to none. During the month of August, the maintenance list is longer than other months, so recognize we are making our way around in order of priority/severity of the issue needing attention.
Do we have an emergency maint. line?
Yes, we know that things break over night and over the weekend. Call our emergency line (515.290.3405) and we will come fix the problem ASAP.
Do we allow grills at our properties?
Yes and no. Grills are allowed on first floor patios; however, they are not allowed on any 2nd or 3rd floor decks.