Log into Rent Cafe to pay rent, check your balance, or submit a maintenance request.
If you need additional assistance, please call Rent Cafe Customer Support at 855-736-8223.
EMERGENCY MAINTENANCE REQUESTS
The following are examples of emergencies where the
on-call maintenance staff should be contacted:
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No heat or air conditioning when apartment temperature is below 60° or above 80°.
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Loss of electricity.
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Overflowing toilet or sink.
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Stopped toilet or sink (if only one is available).
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Water problems (severe plumbing or ceiling leaks).
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Refrigerator malfunction.
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No hot water.
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Any unsecured entry or window.
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Electrical sparks.
Please use your best judgment. If your request fits the emergency criteria, call 515.290.3405 immediately.
Note: Scheduled appointments will not be made: non-emergency maintenance requests will be addressed in the order they are received.
HELPFUL REMINDERS
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Regularly clear lint from the dryer vent to prevent issues.
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Maintain proper load sizes - overloading the washer or dryer can cause damage to the machine.
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Never shut off furnace in the winter.
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Thermostat must be set at 60° or above in the winter, and 80° or below in the summer.
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Reduce condensation during winter months by keeping blinds open to ensure proper airflow within the unit.
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Make sure windows are completely closed and properly locked.