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Log into Rent Cafe to pay rent, check your balance, or submit a maintenance request.

If you need additional assistance, please call Rent Cafe Customer Support at 855-736-8223.

HELPFUL REMINDERS

  • Regularly clear lint from the dryer vent to prevent issues.

  • Maintain proper load sizes - overloading the washer or dryer can cause damage to the machine.

  • Never shut off furnace in the winter.

  • Thermostat must be set at 60° or above in the winter, and 80° or below in the summer.

  • Reduce condensation during winter months by keeping blinds open to ensure proper airflow within the unit.

  • Make sure windows are completely closed and properly locked.

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EMERGENCY MAINTENANCE

If you feel your need is an emergency, please call our emergency line at . The following are examples of emergencies where the on-call maintenance team should be contacted:

 

  • Serious water leak

  • Clogged drain that has backed up into your apartment

  • No water

  • No heat or air conditioning and the temperature in your unit has dropped below 60° OR ABOVE 80°

  • Complete loss of electricity in the unit (except when in the event of a storm, please give it time)

  • Smell of natural gas leak

 

Please use your best judgement as to whether your issue can be resolved the next business day. If your request fits the emergency criteria, call the emergency phone number, otherwise, please submit your request in RentCafe for us to log and address.

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